Terms

 

This page contains information that supersedes all other terms, services, and privacy policies contained on this and other websites that we own and operate. In the event that there is a discrepancy between this page and any other page on any other site we own, operate, and maintain, the information found on this page will prevail. Please read the information here carefully. By viewing, using and placing an order you agree to the terms, policies, services and privacy terms. If you do not agree with our policies and privacy terms please stop using our website.

 

Shipping & Delivery

 

Your order will ship from our production facility within 1-2 business days if your products are in stock and in 1-2 weeks if the products are not currently in stock. In order to ensure prompt delivery, we ship via FedEx so please make sure you provide an actual physical address. FedEx does work with the USPS and will deliver to PO Boxes, please note that this service does carry an extra charge as dictated by the US Postal Office. If you would like to receive notifications regarding your shipments delivery status, please provide us with a current e-mail address when placing your order. 

 

Privacy & Security

 

Your privacy and security are important to us. We have tried to balance the interest of consumer privacy with the requirements of open government. We will continue to review our web site to ensure that we are protecting your privacy as best we can under the law and will update our privacy policy whenever necessary to reflect any relevant changes to our site or our practices.

 

ETC Inc., utilizes server logs and log analysis tools to create summary statistics about the use of the Web site. The summary statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas. The following information is collected for this analysis:

 

1. User Client hostname - The hostname (or IP address if DNS is disabled) of the user/client requesting access.
2. HTTP header, "user-agent" - The user-agent information includes the type of browser, its version,
and the operating system it's running on.
3. HTTP header, "referrer" - The referrer specifies the page from which the client accessed the current page.
4. System date - The date and time of the user/client request.
5. Full request - The exact request the user/client made.
6. Status - The status code the server returned to the user/client.
7. Content length - The content length, in bytes, of the document sent to the user/client.
8. Method - The request method used.
9. Universal Resource Identifier (URI) - The location of a resource on the server.
10. Query string of the URI - Anything after the question mark in a URI.
11. Protocol - The transport

 

Collection and use of personally identifiable information: We do collect personally identifiable information, such as names, addresses, phone numbers or e-mail addresses. We do use "cookies," which are pieces of data stored on the user's hard drive that can be used to track information about browsing habits during multiple visits to the site. 

 

e-mail: Personally identifiable information contained in a question or comment sent to the agency in an e-mail message will be used by ETC Montessori to respond to the request and to analyze trends. The organization may redirect the message to another organization or person who is in a better position to answer the question(s).

 

You agree that when you provide such information, the information will be accurate. Under no circumstances will you provide false or misleading information. We agree to use this information in a manner consistent with our Privacy Policy.

 

IN NO EVENT SHALL ETC MONTESSORI, MONTESSORI CONNECTIONS LLC OR ITS AFFILIATED COMPANIES BE LIABLE FOR ANY DAMAGES WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT, OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER ETC MONTESSORI, MONTESSORI CONNECTIONS LLC, OR ITS AFFILIATED COMPANIES WERE GIVEN ACTUAL CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. Some jurisdictions do not allow the exclusion of consequential or incidental damages, so portions of the above exclusions may not apply to you.

 

The materials on this website are copyrighted and any unauthorized use of any materials may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this website automatically terminates and you must immediately destroy any downloaded or printed materials.

 

EU-GDPR

 

Under the EU General Data Protection Regulation the following Privacy regulations apply: 

 

Who may use our services

 

 

You may use the Services only if you agree to form a binding contract with ETC Montessori and our affiliates representing the countries we serve, and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 13 years old to use the Services. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity.

 

EU Privacy Policy

 

 

This Privacy Policy describes how and when we collect, use, and share your information across our websites, SMS, APIs, email notifications, applications, buttons, embeds, ads.

 

 

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy. If you live in the United States, your information is controlled by Montessori Connections LLC, 979 Reseda Dr. Houston TX 77062 U.S.A. If you live outside the United States, the data controller responsible for your information is Heutink International, a Dutch company with its registered office at Industriepark 14, 7021 BL Zelhem, Netherlands. Despite this, you alone control and are responsible for the use of the services, as provided in these Terms of Service.

 

Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, Ireland, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live.


 

Information Collection and Use

 

 

 

We collect and use your information below to provide, understand, improve our Services, and process your orders.

 

 

 

Basic Account Information: If you choose to create an account, you must provide us with some personal information, such as your name, username, password, email address, or phone number. Some of our product features, do not require you to create an account or to provide any personal data.

 

Contact Information: If you provide us with an email account, you agree to receive information and marketing emails. If you provide us with a phone number you do agree to receive SMS messages and push notifications to that same number. You may use the settings to control notifications you receive from us. You may also unsubscribe from a notificaiton by following the instructions contained within the notification or the instruction our website. 
 

 

Additional Information: You may choose to provide us with additional information to help improve and personalize your experience across our Services. You can delete your imported address book contacts at any time. If you email us, we may keep your message, email address, and contact information to respond to your request. If you connect your account on our Services to your account on another service, the other service may send us information that you authorize for use in the Services. This information may enable cross-logging into your account or otherwise help us improve the Services, and is deleted from our Services within a few weeks of your disconnecting from our Services your account on the other service.
 

Location Information: We may receive information about your location. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We may use and store information about your location to provide features of our Services.

 

Links: We may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

 

Breach Notification: Under the GDPR, breach notification is mandatory in all member states where a data breach is likely to “result in a risk for the rights and freedoms of individuals”. All notifications will be done within 72 hours of first having become aware of the breach

 

Right to be Forgotten: Under the right to be forgotten regulation you are entitled to have your personal data deleted. It is your responsibility and right to opt out of any notificaiajtons. In this event we will cease further dissemination of the data, and potentially have third parties halt processing of the data. The data will no longer be relevant to the original purposes for processing.

 

Data Portability: You have the right to receive the personal data concerning you, which you have previously provided in a ‘commonly used and machine-readable format’ and have the right to transmit that data to another controller.

 

 

 

 

Returns & Replacements

 

Data such as illustrations, drawings, calculations weights and measures stated in our offers, price lists and other documentation shall not be binding upon us.

Slight deviations in quality, color, finish, measures and weights generally accepted in trade or technically unavoidable are reserved.

 

Verbal promises by or arrangements with our subordinate employees shall be binding upon us only and in so far as confirmed by us in writing.

 

Unless otherwise agreed in writing our prices are in U.S. Dollars for delivery ex warehouse, Houston, or Mountain View, exclusive of turnover tax, inclusive of packing.

 

The types of packaging shall be determined by us. Packing is not returnable. Special packing requirements made by the purchaser shall be charged separately.

 

All delivery items shall be approximate and are not binding upon us. We shall, however, make any effort as far as reasonably possible to realize delivery within the given delivery time. 

 

The delivery time is calculated from the moment we have accepted the order and have received all details necessary for the execution of the order and any amount due by the purchaser in advance pursuant to the agreement.

We shall have the right to deliver the goods in several lots.

 

The ownership of the delivered goods shall not pass to the purchaser until he has paid to us all amounts due in respect of the agreement including our claim regarding shortcoming in the fulfillment of the agreement. As long as the ownership of the goods has not passed to the purchaser he is obliged to insure them against usual risks.

 

If we have accepted liability for the defect or failure we shall at our option either repair the goods or in exchange of the goods delivered supply new ones.

 

Return of goods without our previous approval is not accepted.

 

Our guarantee does not cover defects caused by acts of violence, careless treatment, use of maintenance, repair by third parties without our foreknowledge and approval or other circumstances outside our control.

 

In respect of goods that do not occur in our manufacturing program we shall only be liable for the guarantee which we in our turn shall have obtained from the manufacturer of such goods.

 

The purchaser is not allowed to suspend his payment because of guarantee claims.

 

Fulfillment of our guarantee shall constitute our sole and complete indemnification. Any other claim for damages is excluded unless caused by gross negligence on our side. If we in spite of this are liable to damages our liability shall not exceed the invoice price of the defect part of the delivery that caused the damages.

 

The purchaser shall hold us and our subordinated employees secure from any claims by any third party towards damages for which we have excluded our liability in these general conditions in our relation with the purchaser.

When returning items the following steps must be taken to ensure proper credit:

 

     

  1. 1. Enclose proof of purchase from ETC Montessori
  2. 2. State the reason for the return or exchange
  3. 3. Send all materials by an insured traceable carrier such as FedEx or UPS.
  4.  
  5.      ETC Montessori Returns
  6.      979 Reseda Dr.
  7.      Houston, TX 77062
  8.  
  9. Refunds are processed within 3-5 days and will not include any shipping charges that we had incurred when originally shipping the item to you. 
  10.  
  11. All materials must be in saleable condition, clean and unused. If product is no longer sold, returns are not accepted. Products that are purchased in a ready to display manner, such as materials printed on our thick plastic and cut, are not returnable.
  12.  
At ETC Montessori we are dedicated to providing all our customers with the highest level of customer service and want you to be 100% satisfied with your purchase. We understand that, at times, returns happen, and our policy is that you have the right to do so, no questions asked. If you do need to return any items please let us know within 14 days of the shipment of your order, by calling 877-409-2929. We will issue you a credit or a refund. All returned items must be in re-salable condition, and must be insured since you are responsible for all items invoiced. Items that are not packaged correctly, we are not able to resell, or are being returned after the 14 day return period (up to 60 days), will be charged a 25% restocking fee or may be rejected completely at our discretion. 

Shipping costs are non-refundable.

 

Shortages. Customers are asked to report all shortages within 14 days. Any claims following this time period will not be honored and customer will be required to purchase any items claimed as missing. 

 

 

 

Any card dispute or chargebacks to credit cards without communicating with us first shall be treated as fraudulent. All details including your original online form, Terms and Conditions, username, IP addresses and access logs bearing your IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), and the FBI's Credit Card Fraud Division if the Credit Card Company requests us to do so. Credit Card Fraud is a serious crime and will not be tolerated.

 

 
Ordering and Payments

 

Cancellation of Order Policy:
If you need to cancel an order please e-mail us right away via our contact page preferably within 1 hour from the time you placed your order. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping when you return the order. If you have any questions regarding our cancellation policy, please e-mail us or call us at 877.409.2929
Order Change Policy:

Once orders are placed they cannot be changed through our website. If you need to add products, please place an additional order - please feel free to contact us with any questions. 

 

Payment Methods: 

 

ETC Montessori accepts a variety of payment methods. The following credit cards are accepted:

American Express, American Express Business, Visa, Visa Business, Mastercard, Discover, Diners Club, JCB

 

PayPal is accepted. Orders placed through PayPal will be verified prior to a request for payment being sent through PayPal services.

 

 

Purchase order(s) Terms

 

We are currently operating two different warehouses with two different official company names. All hardwood Nienhuis materials are shipped under the Nienhuis Montessori imprint from Mountain View CA, and all printed curriculum is shipped under the ETC Montessori imprint from Houston TX.


Therefore, in order to streamline and expedite your order among the different warehouses, the following steps must be adhered to:

 


1. Purchase orders may NOT contain mixed items from Nienhuis and ETC Montessori. Please separate your purchase order(s) to those containing all the Nienhuis items and those containing all the ETC Montessori items. This allows us to route the appropriate PO to the correct warehouse. Failure to separate your POs will result in delay and returned POs so that the issue is addressed by your purchasing department and fixed.


2. Purchase orders are only accepted from school districts, public and approved charter schools.


3. All purchase orders come with NET 30 days. If your district requires a different NET please contact us to make arrangements.


4. We do not accept purchase orders from schools located outside the United States.


5. Customers who submit purchase orders will be billed for partial shipments of items that have shipped and verifiably received. 

 

 

Wire Money Transfers (ACH/ETF) You may wire your money directly into our Bank Account. A bank fee of $20.00 will be assessed in addition to your invoice amount. Please provide your bank with the following information:

 

 

International Accounts:

 

Route #: 121000248

SWIFT #: WFBIUS6S

Account #: 9016149198

Bank account Name: Montessori Connections LLC

Bank Name: Wells Fargo Bank N.A.

Bank Address: 1005 Bay Area Blvd. Houston, TX 77058

 

Domestic Accounts:

 

Route #: 111900659

Account #: 9016149198

Bank account Name: Montessori Connections LLC

Bank Name: Wells Fargo Bank N.A.

Bank Address: 1005 Bay Area Blvd. Houston, TX 77058


 

 

Liability Disclaimer

 

THE CONTENT AND COMPANY INFORMATION FOUND ON ETC MONTESSORI SITES IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH ETC MONTESSORI'S WEB SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL ETC MONTESSORI OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF ETC'S WEB SITES OR WITH THE DELAY OR INABILITY TO USE ETC'S WEB SITES, OR FOR ANY INFORMATION INCLUDING COMPANY INFORMATION), SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH ETC MONTESSORI'S WEB SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE ETC MONTESSORI WEB SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ETC MONTESSORI OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Privacy and Viewing of online Orders

 

Orders placed through our website are viewable by ETC Montessori's administrative staff, employees, contractors, and preferred partners. Orders are viewed so that they may be processed and completed. If you do not want to view your information please place your orders by calling our sales department at 877-409-2929.  

 

Updating Account Information

 

It is the customer's responsibility to update any information that is stored on our servers. Orders placed online will be processed, billed to and shipped to the address provided on the latest order. 

 

Trademarks and Copyrights

ETC Montessori, the ETC logo, are trademarks or registered trademarks of ETC Montessori LLC, Montessori Connections LLC, ELM Group Management Inc., in the United States and other countries. Apple, the Apple logo, iPhone, and iPad are registered trademarks of Apple Inc. Other trademarks and brands are the property of their respective owners. 

ETC Montessori owns or has licensed the content made available on this website. Under current copyright laws you may not upload any pictures, files or other media to your website, as this will constitute re-distribution. You can however, link to this page so that others may be re-directed to our pages. You may not use any of our materials to produce, or create derivative works based on work that ETC Montessori has created. 

 

The unlicensed photocopying, reproduction, display or projection of materials contained in these publications, is expressly prohibited by law. Copying without express permission from ETC Montessori may result in legal action against you and the organization that employs you.