Yes. Prior to returning an item you must call us in order to obtain a Return Merchandise Authorization Number (RMA #). Without this number we will not be able to properly refund an item. The RMA# will correspond to your invoice or P.O.
Returned items that do not have an RMA # will not be accepted, and a refund will not be issued.
If you have changed your mind about an order and simply refuse to accept a package, this does not mean that ETC Montessori will consider this a complete return and issue a refund.