Do you refund shipping costs?

Unfortunately, we are not able to refund your shipping costs.


If you have purchased your items at a conference and you received free shipping, when returning parts or all of the order, you will be refunded the cost of the items minus the cost of the shipping that you would have been charged to begin with.


Please note that when returning items to us, it is your responsibility to insure the items being shipped back to us. Until we have the items in our possession and the return has been processed, you own those items.